You may pay for orders (both online orders on this website and telephone orders) by credit/debit card and direct bank transfer. Card payments are handled via Worldpay, allowing you to use major credit/debit cards securely and safely.
Delivery is generally ex-stock and, for delivery to UK destinations, normally takes between 2-3 working days. UK delivery costs range between £15+VAT and £90+VAT per item depending on the size/bulkiness of the item. Exact costs are provided during the checkout process.
Online orders on this website are limited to delivery within the UK. If you are looking to purchase items for non-UK destinations, please contact us on 01892 731090 or email email@example.com.
Returns of Defective Products
You are required to check goods on arrival for any faults or defects and notification of any faults or defects need to be confirmed in within 5 days of receipt of goods.
In the rare event of you encountering a fault with any item purchased from us please email a description of the fault along with images (when possible) firstname.lastname@example.org, where we will replace parts or the item directly with you. This is the most direct, quickest and most convenient way for the consumer to get a speedy resolution in most cases.
If we are not notified in writing of any defect within 5 days of delivery, we will deem the goods to have been examined and accepted in good condition and free from any defects and supplied in accordance with all the specifications of the order.
Where you are returning the products because they are defective, we will refund to you the reasonable costs of the return. In all other cases, you must return the products at your own cost.
Where possible, we ask that you please return the products in their original packaging. Where this is not possible, please ensure that the products are packaged securely to help ensure that they reach us safely and in a good condition.
Shortages in Delivery/Damages in Transit
Any shortages in delivery or delivery of incorrect items must be notified by email to email@example.com 3 days of receipt of goods and must include with full details.
Notification of non-delivery must be made within 5 days of the dispatch confirmation email.
Any damage to goods in transit must be advised in writing within 24 hours of goods arriving to ensure we can notify the transportation company within their time frame.
If you change your mind or you simply want to cancel your order for any reason, then you can do so at any time before you receive a dispatch confirmation email from us.
To cancel your order, please contact us by email to firstname.lastname@example.org. After cancelling, if you have already received your products then you must return them to us undamaged and in original packaging.
Where you have cancelled your order either before you receive a dispatch confirmation email from us or within 10 days after the date you receive the products, then we will give you a full refund of the price that you paid for the products and any applicable delivery charges, but returns costs shall be at your expense, but there are additional terms that you must meet before we do so, as follows:
you must return the products with their original packaging or ensure that they are otherwise packaged safely. and
the products must not have been used and must be in a re-saleable condition.
In each case, either before or at the time you return the products to us, you will need to tell us whether you would like a replacement or a refund. Where you have not told us what your preference is, we are not obligated to contact you to find out and (where you are entitled to one) we will, in such cases, give you a refund. We will refund the price of the products in full together with any applicable delivery charges.
Where you are entitled to a refund, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day that you told us you want to cancel. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please note that a small number of products are subject to a collection charge applied if the customer changes their mind once delivery has taken place, providing the products are unopened. If the product has been unpacked or assembled, we are unable to accept it back. Products affected by this charge are marked on the respective product page.
Where refunds are due on returned items or cancelled orders, we will affect payment of refunds due less any relevant costs within three working days.
Refunds for payments made using credit/debit cards will be made directly into the original card account. Refunds for payments made using bank transfer will be made by bank transfer.
Please note that refunds on returned items will be made only after the goods have been inspected by us.
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